Version in force as at 4 October 2026.

Article 1 – Purpose and scope

These general terms and conditions of sale (hereinafter the “Terms”) govern the sale of products concluded on the website le-palais-des-echecs.com and its language versions (hereinafter the “Site”) between the seller identified in Article 2 and any person placing an order (hereinafter the “Customer”).

They apply to sales concluded with consumers and with business customers alike; certain provisions (right of withdrawal, statutory consumer guarantees) benefit consumers only. Placing an order implies unreserved acceptance of the Terms in force on the date of the order, which the Customer acknowledges having read and accepted before confirming the order. The Customer may consult, save and print them at any time from the Site.

Article 2 – Identity of the seller

The Site is operated by TIRNANOG LLC, a company incorporated under United States law (State of Delaware), whose registered office is at 2915 Ogletown Road, Newark, DE 19713, United States (hereinafter the “Seller”).

Customer service: by e-mail at [email protected] or by telephone on 09 72 12 30 39 (+33 9 72 12 30 39 from outside France), Monday to Friday from 9 a.m. to 6 p.m. (Paris time), excluding public holidays.

Article 3 – Products

The products offered for sale (chess sets, chessboards, chess pieces, clocks and accessories) are described and presented as accurately as possible on their product page, which sets out their essential characteristics. The photographs are as faithful as possible but are not contractually binding: slight differences in shade or grain may occur, in particular owing to the natural character of the wood and the settings of the Customer’s screen.

The products are sourced from European manufacturers and suppliers. In order to reduce lead times and intermediaries, each order may be dispatched directly from the manufacturer’s or supplier’s warehouse to the delivery address given by the Customer.

Offers are valid while stocks last. Should a product become unavailable after the order has been placed, the Seller shall inform the Customer without delay; the Customer may then choose either an extended delivery time or the cancellation of all or part of the order, in which case the corresponding sums shall be refunded within 14 days at the latest.

Article 4 – Prices

Prices are stated in euros, inclusive of all taxes (French VAT at the applicable rate). On certain versions of the Site, a conversion into another currency may be displayed for information purposes only; only the price in euros is authoritative.

Delivery charges are shown before the order is confirmed. Delivery is free to metropolitan France (including Monaco and Andorra), the countries of the European Union, the other countries served within the Schengen Area, and Switzerland. Deliveries to the French overseas departments and territories and outside Europe are possible subject to a prior quotation.

For deliveries outside the European Union (in particular Switzerland), any customs duties, import VAT and customs clearance fees levied by the country of destination are not included in the price and shall be borne by the Customer.

The Seller reserves the right to change its prices at any time; products are invoiced at the price in force when the order is confirmed. In the event of an obvious clerical error in a price (a derisory price bearing no relation to the value of the product), the Seller may cancel the order and refund the Customer in full.

Article 5 – Orders

The Customer selects the products, adds them to the basket, then enters his or her contact details, the delivery address and the payment method. Before confirming, the Customer may check the details of the order and its total price, and correct any errors. The order is placed by clicking the “Confirm and pay” button, which constitutes an order with an obligation to pay. The contract is concluded upon confirmation of payment.

The Seller sends the Customer, by e-mail, a confirmation summarising the order. The Seller may refuse or cancel an order in the event of an existing dispute with the Customer, refusal of payment authorisation or legitimate suspicion of fraud; in that case it shall inform the Customer and refund any sum already paid.

The data recorded by the Seller constitute proof of the order and of the transactions. The order is archived and the Customer may access it from his or her customer account, where applicable, or by sending a request to customer service.

Article 6 – Payment

The price is payable in full when the order is placed, by one of the methods offered on the Site:

• bank card (CB, Visa, Mastercard, American Express): payment is processed by the payment service provider Stripe, encrypted and secured by the 3D Secure protocol; bank card details are never stored by the Seller;
• payment in 3 or 4 interest-free instalments with Scalapay, for orders of between €150 and €2,000, subject to approval of the application by Scalapay and in accordance with its own terms, which the Customer accepts on the Scalapay page;
• bank transfer: the order is processed only upon receipt of the transfer; if the transfer is not received within 30 days, the order may be cancelled.

The order is dispatched only after the price has actually been received (or, for payment in instalments, after approval by Scalapay).

Article 7 – Delivery

Products are delivered to the address given by the Customer, with a tracking number sent by e-mail. The indicative preparation and transit times for each destination are set out on the “Delivery” page of the Site and restated when the order is placed. Unless a different date or time frame is indicated when the order is placed, the Seller shall deliver the products no later than 30 days after the conclusion of the contract.

In the event of late delivery, a consumer Customer may, after having called upon the Seller to make delivery within a reasonable additional period which has not been complied with, terminate the contract in writing (Articles L216-6 et seq. of the French Consumer Code (Code de la consommation)). The Customer is then refunded all sums paid within 14 days at the latest of the termination.

The risk of loss of or damage to the products passes to a consumer Customer when he or she (or a third party designated by him or her) takes physical possession of them.

The Customer is advised to check the condition of the parcel on delivery and, in the event of damaged packaging or a missing product, to record precise reservations with the carrier and to inform customer service as soon as possible, with supporting photographs, in order to facilitate the handling of the claim. This step does not deprive the consumer of his or her rights under the statutory guarantees.

Article 8 – Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code (Code de la consommation), a consumer Customer has a period of 14 days from receipt of the products (or of the last product, in the case of separate deliveries) in which to withdraw, without having to give reasons for the decision or bear any costs other than those set out below.

Exercising the right. The Customer informs the Seller of his or her decision by means of an unambiguous statement, by e-mail to [email protected] or using the withdrawal form set out in the annex, stating his or her name and order number. The Customer then has 14 days from that communication to return the products to the address provided by customer service.

Costs, carriage and condition of the products. Return costs shall be borne by the Customer. It is the Customer’s responsibility to use a shipping method that ensures the parcel can be tracked and to take the measures necessary to protect the goods during carriage. Products must be returned complete, in their original packaging where possible, together with their accessories and instructions. The Customer shall be liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning, and for any loss or damage occurring during the return.

Refund. The refund is made within 10 days of receipt of the returned products, using the same means of payment as that used for the order, unless the Customer expressly agrees to another means.

Exception. In accordance with Article L221-28 of the French Consumer Code (Code de la consommation), the right of withdrawal may not be exercised in respect of products made to the Customer’s specifications or clearly personalised, in particular products that have been custom-engraved.

Article 9 – Statutory guarantees

Independently of the right of withdrawal, all products are covered by the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code (Code de la consommation)) and the guarantee against latent defects (Articles 1641 et seq. of the French Civil Code (Code civil)), on the following terms:

The consumer has a period of two years from delivery of the goods in which to invoke the statutory guarantee of conformity if a lack of conformity appears. During that period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.

The statutory guarantee of conformity entails an obligation on the trader, where applicable, to supply all updates necessary to keep the goods in conformity.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without significant inconvenience to the consumer. If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods but the seller imposes replacement, the statutory guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in return for giving back the goods, if: 1° the trader refuses to repair or replace the goods; 2° the repair or replacement of the goods takes place after a period of thirty days; 3° the repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods; 4° the lack of conformity of the goods persists despite the seller’s unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods first. The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are out of use for the purpose of repair or replacement suspends the remaining guarantee period until the restored goods are delivered.

The rights set out above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code (Code de la consommation). A seller who in bad faith obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code (Code de la consommation)).

The consumer also benefits from the statutory guarantee against latent defects pursuant to Articles 1641 to 1649 of the French Civil Code (Code civil), for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund in return for giving back the goods.

To invoke a guarantee, the Customer contacts customer service (Article 2), stating the order number and describing the defect, with supporting photographs where possible.

Article 10 – Liability

The Seller is responsible for the proper performance of the obligations arising from the contract, unless it proves that the non-performance is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to an event of force majeure. It cannot be held liable for damage resulting from improper use of the products or for the drawbacks inherent in the use of the Internet (service interruption, external intrusion, viruses). Nothing in these Terms limits the rights that the consumer holds by law.

Article 11 – Personal data

The Customer’s personal data are processed for the management of orders and of the customer relationship and, with the Customer’s consent where required, for sending commercial offers, in compliance with the General Data Protection Regulation (GDPR). The processing arrangements and the Customer’s rights (access, rectification, erasure, objection, portability) are set out in the Site’s Privacy Policy. The Customer may also lodge a complaint with the CNIL (French data protection authority).

Article 12 – Intellectual property and use of the Site

All elements of the Site (texts, photographs, visuals, logos, trade marks, structure) are protected by intellectual property law. Any reproduction, representation or exploitation, in whole or in part, without the Seller’s prior written authorisation is prohibited. The Customer undertakes to use the Site in accordance with its intended purpose and not to interfere with its operation or its security.

Article 13 – Customer service and complaints

For any question or complaint relating to an order, the Customer may contact customer service by e-mail at [email protected] or by telephone on 09 72 12 30 39, Monday to Friday from 9 a.m. to 6 p.m. (Paris time). The Seller endeavours to respond as promptly as possible.

Article 14 – Amicable settlement, governing law and disputes

In the event of any difficulty, the Customer is invited first to send a written complaint to customer service (Article 13), with a view to reaching an amicable solution.

These Terms are governed by French law. This choice does not deprive a consumer Customer residing in another country of the protection afforded to him or her by the mandatory provisions of the law of his or her country of residence. In the event of a dispute, and failing an amicable solution, a consumer Customer may bring proceedings, at his or her choice, before the court for the place where he or she resided at the time the contract was concluded or the harmful event occurred, or before any other court having jurisdiction under the law.

Article 15 – Amendments to the Terms

The Seller may amend these Terms at any time. The applicable Terms are those in force on the date of the order; they are attached to, or accessible from, the order confirmation e-mail.

Annex – Model withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

For the attention of TIRNANOG LLC – Le Palais des Échecs, e-mail: [email protected]:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
– Order number: …
– Ordered on: … / received on: …
– Name of consumer: …
– Address of consumer: …
– Signature of consumer (only if this form is notified on paper): …
– Date: …