Right of withdrawal

In accordance with the provisions of Article L221-18 of the French Consumer Code, you have a period of 14 days from receipt of your products to exercise your right of withdrawal, without having to justify your reasons.

Please note that sets featuring an engraved plaque cannot be returned or refunded (as the product has been personalised).

Likewise, personalised goodies (for example, a mug bearing a name or a message) are made specially for you: they cannot be returned or refunded, except in the case of a printing or manufacturing fault. Non-personalised goodies benefit from the right of withdrawal under the conditions set out above.

Returns must be made in their original condition and complete (packaging, accessories, instructions). You are responsible for the item in this regard. Any damage sustained by the product during this process may prevent the right of withdrawal from being exercised.

Return shipping costs are your responsibility. You must use a delivery method that allows the parcel to be tracked and take the necessary precautions to protect the goods during transport.

To make a return, please send your request by email to our customer service team via our contact form, stating your order number and your name.

If the right of withdrawal is exercised, TIRNANOG LLC will issue a refund within 10 days of receiving the returned products, via the same payment method used when placing the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to:

The supply of services fully performed before the end of the withdrawal period, where performance began after the consumer’s prior express agreement and express waiver of their right of withdrawal.

The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader’s control and which may occur during the withdrawal period.

The supply of goods made to the consumer’s specifications or clearly personalised.

The supply of goods liable to deteriorate or expire rapidly.

The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;

The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the trader’s control.

The supply of audio or video recordings or computer software which have been unsealed by the consumer after delivery.

The supply of a newspaper, periodical or magazine, except for subscription contracts to such publications.

Transactions concluded at a public auction.

The supply of digital content not supplied on a tangible medium, where performance began after the consumer’s prior express agreement and express waiver of their right of withdrawal.