Le Palais des Échecs · Customer service

Track my order

Every chess set is checked and packed with the greatest care before travelling to your door. Follow its journey here, at any time.

Where is my order?

Enter your order number and the email address used at checkout. You will find both in your confirmation email.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Your tracking number is also sent to you by email as soon as your order ships.

The journey of your order

Step 1

Order confirmed

You immediately receive an email summarising your order and its number.

Step 2

Careful preparation

Each piece is checked and protected in reinforced packaging, worthy of its refinement.

Step 3

Tracked shipping

Your parcel is handed to a trusted carrier — DHL Express, UPS or FedEx — and its tracking number is emailed to you.

Step 4

Delivery

Your set arrives at your home. And you have 14 days to change your mind, with complete peace of mind.

Do you have an account?

Find the history, invoices and tracking of all your orders in your customer area.

Go to my account

Need help?

Our team is available Monday to Friday, 9am–6pm (French time) — by chat at the bottom of the page, by phone on +33 (0)9 72 12 30 39 or via our contact form.

Contact us