Delivery & Terms
Preparation & Dispatch
Orders are generally prepared within 0 to 1 working day.
For any order placed before midday (French time), dispatch may take place the same day, subject to product availability and current order volumes.
Delivery times may vary slightly during periods of high demand.
Goodies printed to order
Items in the Goodies category (mugs, posters, sweatshirts, caps, bags, mouse mats) are printed or embroidered to order by our partner workshop in Europe. They are dispatched within 5 to 7 working days and generally delivered within 10 to 15 working days after the order is placed.
They travel in a separate parcel, with their own tracking number, even if your order contains other products. Delivery charges are those of your destination, as shown below.
France, European Union, United Kingdom, Norway, Monaco & Andorra
Delivery is free of charge for all deliveries to mainland France, to the 27 countries of the European Union (Belgium, Luxembourg, Germany, Spain, Italy, Portugal, the Netherlands, Denmark, Sweden, Austria, etc.), as well as to the United Kingdom, Norway, Monaco and Andorra.
For the United Kingdom, Norway and Andorra, which lie outside the European Union, customs duties and import taxes may be charged on delivery; these remain the customer’s responsibility.
Delivery times observed are generally 3 to 5 days, depending on the destination and carrier. These times are indicative and may vary according to logistical conditions.
Switzerland
Delivery to Switzerland is charged €39 per order.
Please note that customs clearance procedures and any associated costs remain the customer’s responsibility, in accordance with Swiss regulations.
Delivery times observed are generally 3 to 5 days, depending on customs processing times.
Canada
Delivery to Canada is charged at €39 per order, with same-day dispatch for any order placed before midday (French time). Import duties and taxes are the recipient’s responsibility.
Oversized items (game tables, marble chess boards, bronze or onyx sets) are not covered by this flat rate: please contact us for delivery costs.
Delivery times observed are generally 7 to 14 working days after dispatch, depending on customs processing times.
Other countries & French overseas territories
Flat-rate delivery of €39.90 for most products. For bulky or heavy items, we will contact you before dispatch if a surcharge is required. You may then accept it or cancel free of charge, with a full refund.
Customs duties and local taxes remain the recipient’s responsibility. For shipments outside the European Union, the French VAT charged is refunded upon receipt of proof of export.
Delivery times observed are generally between 2 and 10 working days, depending on the destination.