Privacy Policy
1. Introduction
Welcome to Le Palais des Échecs. We attach great importance to protecting the privacy of our users. This privacy policy describes how we collect, use and protect your personal information.
2. Collection of information
When you use our site, we may collect information about you, such as your name, email address, postal address, telephone number, and information relating to your order.
Gift card voice message: if you attach a voice message to a gift card, the recording is converted and stored on our servers so the recipient can listen to it, then automatically deleted twelve months after it is sent.
3. Use of information
We use your information to:
- Process your orders.
- Inform you of our offers and promotions.
- Improve our site and services.
4. Sharing of information
We do not sell, rent or share your personal information with third parties for commercial purposes without your consent.
When you enter your address on the order page, the characters you type are transmitted directly from your browser, together with your device’s IP address, to an address suggestion service that offers you complete addresses: the Base Adresse Nationale, operated by the IGN (Institut national de l’information géographique et forestière), for addresses in France, and the Photon service provided by komoot GmbH (Germany), based on OpenStreetMap data, for other countries. These services receive neither your name, nor your email address, nor your telephone number.
5. Security
We implement security measures to protect your information against unauthorised access, alteration, disclosure or destruction.
6. Cookies and trackers
During your visit, cookies and trackers may be placed on your device. Some are essential to the operation of the site. Others are only placed with your consent, collected via the banner displayed on your first visit. Strictly necessary cookies (placed without consent): basket and order (WooCommerce), site security, language selection, remembering your cookie choices, and operation of the online chat service (Tawk.to). Audience measurement (only with your consent): Google Analytics 4, a service provided by Google Ireland Ltd., allows us to measure the site’s traffic and sales. Cookies concerned: _ga and _ga_* (maximum duration: 2 years). Advertising (only with your consent): Google Ads, a service provided by Google Ireland Ltd., allows us to measure the effectiveness of our advertisements. Cookies concerned: _gcl_au and _gcl_aw (duration: 90 days). If you decline, no audience measurement or advertising cookie will be placed. However, technical signals without cookies or identifiers may still be sent to Google, which uses them to estimate traffic in a global and anonymous way (Google’s Consent Mode). Data processed by Google may be transferred to the United States under the EU–US Data Privacy Framework.
7. Your rights
You have the right to view, modify or delete your personal information. To do so, please contact us at [email protected].
8. Changes
We may occasionally update this privacy policy. We will inform you of any changes by publishing the new policy on this page.
9. Contact
For any questions regarding this privacy policy, please contact us at [email protected]