Le Palais des Échecs · Customer service

Contact us

Need advice on choosing your chess set, or have a question about an order? Our team will be delighted to help, by phone, by chat or in writing.

By phone

+33 9 72 12 30 39

Monday to Friday, 9 am to 6 pm (Paris time).

By chat

Talk live with an advisor during opening hours. Outside those hours, leave us a message and we will reply by email.

In writing

Write to us at any time using the form. We reply by email as soon as possible on working days.

Write to us

The more precise your request, the more helpful our answer.

    Before you write

    Track my order

    Your order number and email address are all you need to see where your parcel is.

    Track my parcel

    Delivery

    Delivery times, carriers and rates worldwide.

    See delivery

    Returns

    You have 14 days to change your mind: the procedure step by step.

    See returns